The legal stuff, written like a human.
Fix It, Atlanta exists for one reason: Atlanta's 311 website is a bureaucratic obstacle course, and potholes don't fix themselves. This app makes it genuinely easy to report street issues — potholes, broken signals, abandoned cars, illegal dumping, and more — by drafting a professional email to Atlanta 311 that you send from your own mail app. That's it. No account, no subscription, no nonsense.
Everything you enter — your location, your notes — stays in your browser. We never see it, store it, or touch it. When you tap "Open in Mail," that information goes directly into your email app, and then wherever you send it. We're just the middleman that writes the email for you.
If you attach a photo, that goes straight from your email app to 311 — we never see it either. (We actually can't attach photos for you automatically; that's a limitation of how email links work. Annoying, we know.)
We do use GoatCounter for anonymous analytics — no cookies, no tracking pixels, no creepy stuff. It just tells us how many people visited and how many reports got submitted, in aggregate. Helps us know the app is actually being used and worth keeping alive.
If you tap the 📡 button to auto-detect your location, your GPS coordinates get sent to OpenStreetMap's Nominatim API to convert them into a street address. That's a one-way trip to their servers — we don't see it, log it, or store it. See OSM's privacy policy if you want the full picture. You can also just type your location manually if you'd rather skip it.
When you tap "Open in Mail," your email app opens with everything pre-filled — addressed to Atlanta 311 at atl311@atlantaga.gov. You're in full control: edit it, delete it, or just close the app and pretend you never saw it. We have zero access to your email account.
Fix It, Atlanta is specifically for issues within the City of Atlanta limits. If your pothole is technically in Buckhead unincorporated, Sandy Springs, or somewhere else that insists it's "Atlanta" but isn't — you'll need to contact that city or county directly. For issues Atlanta 311 doesn't cover (code enforcement, sign repair, downed trees, etc.), head to 311.atlantaga.gov.
Fix It, Atlanta is a free tool made by a private citizen. It is not affiliated with, endorsed by, or connected to the City of Atlanta or Atlanta 311 in any way. Use it to report real issues. Don't use it to file fake reports or flood 311 with nonsense — that wastes everyone's time, including the city workers who actually fix things.
The app is provided as-is. If something breaks, we'll try to fix it. If your report doesn't get addressed, that's between you and the city. We can't promise Atlanta will fill every pothole — we just make it easier to ask.
Found a bug? Have a suggestion? Just want to vent about Atlanta's roads? Email us. This app lives alongside a few other small projects at madebyaaron.app.
Last updated: May 2026